OWENIWE, JULIUS CHUKWUNARU

Responsible for managing online customer support channels and leading the brand’s digital communication. Oversee daily operations of social media accounts, plan and schedule content, respond to messages, and monitor engagement. Work closely with the marketing and customer service teams to ensure smooth digital communication. Track performance using analytics and adjusts strategy as needed to meet business goals. Also handles technical support issues related to the company’s digital tools or platforms.

• Manage social media content, scheduling, and engagement.
• Handle online customer support and digital communication.
• Tracks analytics to improve strategy and meet business goals.

Managed guest entry and flow, ensuring a welcoming and orderly cinema experience.

• Provided a warm and professional welcome to all cinema guests, setting a positive tone for their visit.
• Accurately checked and validated tickets, ensuring guests entered the correct movie and showtime, minimizing disruptions.
• Efficiently directed guests to their designated screens and seats, enhancing their comfort and experience.
• Maintained the cleanliness and tidiness of cinema halls before and after each showing, contributing to a pleasant environment.
• Effectively managed crowd flow and maintained order within cinema halls, ensuring a safe and enjoyable experience for all patrons.
• Provided compassionate and effective assistance to customers with special needs or specific requests, ensuring accessibility and comfort.

Managed the end-to-end procurement process for cinema operations, optimizing cost and quality.

• Managed the full procurement lifecycle for all cinema operational goods and items, ensuring timely acquisition and availability.
• Identified and vetted new suppliers, negotiating contracts to secure optimal value and quality for all procured items.
• Successfully negotiated favorable pricing with suppliers, achieving cost savings while maintaining quality standards.
• Developed and maintained a comprehensive database of approved suppliers, streamlining vendor management and selection processes.
• Efficiently prepared and processed purchase orders, invoices, and payments, ensuring accurate financial record-keeping.
• Collaborated extensively with internal departments to accurately assess and fulfill their procurement needs, supporting seamless operations.

Oversaw inventory management and stock control for concession and operational supplies.

• Managed and optimized inventory and stock levels for all concession items, snacks, and beverages, minimizing waste and ensuring product availability.
• Efficiently received and meticulously stored all incoming deliveries of supplies and merchandise, maintaining organized stock areas.
• Ensured the storage area remained clean, organized, and compliant with safety standards, enhancing operational efficiency.
• Implemented robust tracking systems to monitor inventory levels and initiated timely orders, preventing stockouts and overstocking.
• Conducted accurate stock counts and implemented measures that successfully minimized waste and loss of inventory.

Operated the concession stand, ensuring efficient service and sales of food and beverages.

• Efficiently operated the concession stand, including preparing and serving a variety of food and beverage items to guests.
• Successfully sold snacks and beverages, contributing to revenue generation.
• Processed all cash and credit transactions accurately, maintaining financial integrity.
• Maintained a consistently clean and organized concession area, adhering to health and safety standards.
• Managed inventory restocking for the concession stand, ensuring continuous availability of popular items.

Managed ticketing, concession sales, and provided customer service to enhance the movie-going experience.

• Processed ticket sales efficiently for a high volume of guests, ensuring smooth entry to cinema screenings.
• Managed all ticket transactions and payments accurately, including cash and credit card processing.
• Provided comprehensive information on movie schedules, showtimes, and pricing, assisting guests with their selections.
• Addressed guest inquiries and resolved ticket-related issues promptly, enhancing customer satisfaction.
• Maintained meticulous records of daily ticket sales and revenue, ensuring financial accuracy.

Developed and executed social media strategies while managing customer support channels to enhance brand presence and engagement.

• Designed and executed comprehensive social media strategies, significantly increasing audience engagement and brand visibility across digital platforms.
• Managed and maintained the cinema's dynamic social media presence across multiple platforms, driving consistent brand messaging.
• Developed and scheduled engaging social media content, including posts, tweets, and updates, to maintain active online communication.
• Monitored social media channels and promptly responded to customer comments, messages, and reviews, fostering positive public relations.
• Collaborated with marketing teams to seamlessly integrate social media initiatives with broader marketing campaigns, amplifying promotional reach.
• Orchestrated successful social media contests and promotions, boosting user interaction and brand loyalty.
• Implemented personalized customer engagement initiatives, including scheduling birthday wishes, to enhance customer relationships.

Led customer support operations, ensuring high levels of satisfaction and effective resolution of inquiries.

• Delivered exceptional multi-channel customer service, resolving inquiries via phone, email, social media, and in-person interactions to ensure high satisfaction.
• Managed and resolved complex customer complaints and concerns promptly and professionally, transforming negative experiences into positive outcomes.
• Provided accurate and comprehensive information, effectively addressing diverse customer inquiries.
• Analyzed customer feedback to identify trends and recommended strategic improvements to enhance service quality and operational efficiency.
• Collaborated cross-functionally with various departments to expedite resolution of customer issues, ensuring a unified approach to service.

Oversaw comprehensive cinema operations, ensuring exceptional customer experience and compliance with industry standards.

• Managed and optimized movie booking and scheduling processes to maximize screen utilization and audience attendance.
• Directed and managed end-to-end cinema operations, encompassing screen management, concession services, and facility maintenance, ensuring seamless daily functions.
• Coordinated staff schedules and assigned tasks, optimizing team efficiency and operational workflow.
• Championed excellent customer service, consistently upholding high standards of quality in presentation and guest interactions.
• Ensured strict adherence to all safety, security, and regulatory requirements, maintaining a safe and compliant environment for patrons and staff.